Frequently Asked Questions
Everything you need to know about moving with Sam Movers 4U. Can't find your answer? Call us on 020 7821 1511.
Pricing & Costs
How much do house removals cost in London?
House removals in London typically cost £400-£2,000+ depending on property size. A 1-bedroom flat averages £400-£650, 2-bedroom house £600-£900, 3-bedroom £900-£1,400, and 4-bedroom+ £1,400-£2,000+. Man and van services start from £60-£80 per hour.
What affects the cost of removals?
Key factors include: property size, distance between properties, access conditions (stairs vs lift), timing (weekends cost more), packing services, specialist items (pianos, antiques), and parking restrictions.
Are there any hidden fees?
We provide transparent, fixed-price quotes with no hidden fees. Your quote includes: labour, transport, fuel, basic insurance, and equipment. Additional costs (if applicable) will be clearly stated: parking fines, waiting time, or specialist packing materials.
Do you charge for weekend moves?
Weekend moves may incur a small premium of 10-20% due to higher demand. However, we keep our weekend pricing competitive. Friday and Saturday are our busiest days, so book early for best availability.
Booking & Timing
How far in advance should I book?
We recommend booking 4-6 weeks in advance for standard moves. During peak times (summer, end of month, Fridays), book 8+ weeks ahead. For same-day or emergency moves, call us directly on 020 7821 1511.
Do you offer same-day removals?
Yes! We offer same-day removal services across London subject to availability. There's typically a 10-20% premium for urgent bookings. Call 020 7821 1511 for immediate assistance.
What time do you start moving?
We typically start between 8:00-9:00 AM. However, we're flexible and can accommodate earlier or later starts if needed. For office moves, we often start early morning or after 6 PM to minimize disruption.
How long does a house move take?
Most house moves take 4-8 hours. A 1-2 bedroom flat typically takes 4-5 hours, while a 3-4 bedroom house takes 6-8 hours. This depends on distance, access, and how prepared you are.
Insurance & Safety
Are my belongings insured during the move?
Yes, all our moves include £50,000 goods in transit insurance as standard. We also carry £1 million public liability insurance. For high-value items over £1,000, please inform us in advance so we can ensure adequate coverage.
What if something gets damaged?
In the unlikely event of damage, we have a straightforward claims process. Document the damage immediately, notify us within 24 hours, and we'll resolve it quickly through our insurance. Our track record shows 99.8% of moves are damage-free.
Are your staff DBS checked?
Yes, all our staff undergo DBS (Disclosure and Barring Service) checks. We only employ trustworthy, professional movers who respect your home and belongings.
Do you handle valuable or fragile items?
Absolutely. We have specialist equipment and training for handling pianos, antiques, artwork, and delicate items. We use protective materials and extra care for these items.
Packing & Preparation
Should I pack myself or use your packing service?
You can do either! Self-packing saves money, while our professional packing service ensures maximum protection and saves you time. Many customers pack non-essentials and let us handle fragile items. Packing services typically cost £200-£500 depending on property size.
Do you provide packing materials?
Yes, we can supply high-quality packing materials including boxes, bubble wrap, tape, and protective covers. We can deliver these in advance or bring them on moving day.
When should I start packing?
Start packing non-essential items 4-6 weeks before your move. Pack room by room, label clearly, and keep an 'essentials box' for items you'll need immediately in your new home.
Do you dismantle and reassemble furniture?
Yes, we offer dismantling and reassembly services for standard furniture. This is included in most full-service removals. For complex items (IKEA wardrobes, etc.), please mention this when booking.
Services & Coverage
What areas of London do you cover?
We cover all 32 London boroughs including North, South, East, West, and Central London. We also serve Greater London and can handle UK-wide and international moves.
Do you do international removals?
Yes, we offer international removal services, primarily to EU destinations. We handle customs documentation, shipping, and can arrange storage if needed. Contact us for a custom quote.
Do you offer storage?
Yes, we provide secure short and long-term storage solutions in London. Our facilities are climate-controlled with 24/7 CCTV. Storage costs from £100-£300/month depending on volume.
Can you move pianos and large items?
Yes, we have specialist equipment and trained staff for moving pianos, large furniture, and heavy items. These require advance notice for proper equipment and planning.
Payment & Cancellation
What payment methods do you accept?
We accept bank transfer, debit/credit cards, and cash. For most moves, payment is due on completion. For large moves, we may require a 20% deposit to secure your booking.
What is your cancellation policy?
Cancellations made 7+ days before the move receive a full refund. Cancellations 3-7 days before receive a 50% refund. Cancellations less than 48 hours before are non-refundable. We understand plans change and try to be flexible.
Do I need to pay a deposit?
For standard moves, no deposit is required. For large moves (4+ bedrooms) or peak dates, we may require a 20% holding deposit. This is fully refundable if you cancel 7+ days in advance.
Still Have Questions?
Our team is here to help. Call us for immediate answers or request a free quote.